Terms of Use

Effective: May 17, 2026  ·  Last updated: May 17, 2026

1. Agreement to Terms

These Terms of Use (“Terms”) form a binding agreement between you (“Client”, “you”) and Prinil (“Prinil”, “we”, “us”, “our”), a print-on-demand design agency operating from Bangladesh.

By visiting prinil.com, submitting an enquiry, requesting a quote, or commissioning any service, you agree to be bound by these Terms together with our Privacy Policy and Cookie Policy. If you do not agree, please do not use our services.

2. Services We Provide

Prinil specializes in print-on-demand (POD) design and related agency services. Our service categories include but are not limited to:

• Custom t-shirt designs for Etsy, Amazon Merch, Shopify, Redbubble, TeePublic, Spreadshirt, Bonfire, and similar platforms.
• Bulk design packages (10, 25, 50, 100+ designs).
• Shine On (jewelry) design.
• Mockup creation and Etsy/Amazon listing visuals.
• POD brand identity (logo, palette, typography, brand guidelines).
• Story and coloring book interiors for Amazon KDP.
• Custom illustrations and SVG/Cricut-ready cut files.
• Niche research and POD strategy consulting.
• Virtual assistant services for Etsy, Amazon Merch, and Shopify stores.
• Social media marketing for POD brands.
• Amazon advertising (PPC) campaign setup and management.

The exact scope, deliverables, and price for your project are defined in your individual quote or signed agreement. Anything outside of that scope is treated as a new request and may incur additional cost.

3. Quotes, Orders & Acceptance

• We provide written quotes by email or through our project portal. A quote is valid for 30 days from the date issued unless stated otherwise.
• A project is considered accepted (and these Terms become binding) when you (a) confirm the quote in writing — including by email or messaging app — and (b) pay the agreed deposit (typically 50%).
• We reserve the right to decline projects that fall outside our expertise, conflict with existing client commitments, involve trademarked material we cannot lawfully use, or appear to be in bad faith.

4. Payments & Deposits

• Deposit: Most projects require a 50% deposit before work begins. Smaller projects may require 100% upfront; larger ongoing engagements may be structured as monthly retainers.
• Final balance: The remaining balance is due upon delivery and before final files (production-ready files, source files, vector files) are released.
• Currency: We invoice in USD by default. We can invoice in GBP, EUR, CAD, or AUD on request.
• Methods: Wise, PayPal, Stripe, direct bank transfer, or other methods agreed in writing.
• Late payments: Invoices unpaid after 14 days from the due date may incur a late fee of 1.5% per month on the outstanding balance. Repeated non-payment may result in work being paused or project termination.
• Taxes: Prices exclude VAT, GST, sales tax, or any other taxes which are your responsibility where applicable.

5. Project Timeline & Delivery

• Timelines are agreed in writing per project and start from the date the deposit clears and a complete brief is received.
• Typical turnaround: 24–72 hours for single t-shirt designs; 3–7 days for brand identity; 7–14 days for bulk packages of 25+ designs; longer for KDP books, illustration sets, and ongoing VA engagements.
• Delays caused by missing client information, late feedback, or expanded scope will extend the timeline by the equivalent number of days.
• Drafts and final files are delivered through Google Drive, Dropbox, WeTransfer, or the channel agreed in your quote.

6. Revisions & Approvals

• Each project includes a defined number of revision rounds (typically 2 rounds per design). Additional rounds are billed at our standard hourly rate or by quote.
• Revisions cover refinements within the agreed scope. Brand new design directions, fresh concepts, or pivots away from the brief are treated as new work.
• Feedback must be provided in writing — consolidated into a single message or document per round — so changes can be implemented accurately.
• Files are considered final and approved 7 calendar days after delivery if no written feedback has been received.

7. Intellectual Property & Ownership

• Before final payment: All concepts, drafts, and files remain the property of Prinil. You may not use, publish, list, sell, or modify any work-in-progress materials until full payment has been received.
• After final payment: All ownership rights — including the right to use, modify, publish, list for sale, and seek copyright registration where applicable — transfer to you. You receive the production-ready files and (for design projects) the editable source files agreed in your quote.
• Prinil retains: The right to display the completed work in our portfolio, on social media, and in marketing materials unless you have specifically requested confidentiality (see Section 14).
• Underlying tools and processes: Our internal templates, scripts, automations, brushes, mockup PSDs, and general know-how remain our property and are not part of the deliverables.

8. Originality & Third-Party Assets

• All designs are created originally for your project. We do not copy, trace, or rework existing copyrighted designs.
• Where stock illustrations, fonts, photos, or other third-party assets are used, we use legally licensed sources (e.g., Adobe Stock, Envato, Creative Market, Google Fonts) and we license them on terms appropriate for your intended use. The cost of stock assets is either included in the quote or itemised separately.
• If your brief includes references to trademarks, brand names, celebrities, or copyrighted characters that we cannot lawfully replicate, we will inform you and propose original alternatives. We will not knowingly produce infringing work.
• You confirm that any brief material you provide (reference images, photos, brand assets, fonts, text) is owned by you or properly licensed and that we have permission to use it for your project.

9. Client Responsibilities

• Provide a complete, accurate brief and respond to clarifying questions in a timely manner.
• Provide any client-supplied assets (logos, photos, brand guidelines, swipe files) before work begins.
• Give consolidated, written feedback within the agreed revision rounds.
• Make payments by the agreed due dates.
• Ensure that any third-party content you supply does not infringe on the IP of others.
• Use the delivered work in compliance with the policies of the platform where it will be listed (Etsy, Amazon, Shopify, etc.).

10. Cancellation & Refunds

• You may cancel a project at any time by written notice. Charges apply for work completed up to the cancellation date.
• If work has not started: deposits are refunded in full minus any payment-processing fees.
• If initial concepts have been delivered: deposits are non-refundable, but you retain the right to use any work that has been paid for in full.
• If you are dissatisfied with the work: we offer revisions within the agreed scope to bring the result to spec. Refunds beyond completed-work value are at our discretion and considered case-by-case.
• We may cancel a project if (a) the client provides false information, (b) instructions become abusive or in bad faith, (c) the project is paused for more than 60 days due to non-response, or (d) payments are not made by the agreed dates. In such cases, any deposit covering completed work is non-refundable.

11. Disclaimers & Warranties

We warrant that our services will be performed with reasonable skill and care and that all delivered designs will be original work or properly licensed.

We do not, however, guarantee any specific business outcome — including but not limited to sales, search rankings, advertising performance, store approval, listing visibility, or revenue. Print-on-demand is a competitive industry and results depend on many factors outside our control (your niche, pricing, store reputation, platform algorithms, marketing, customer service, and timing).

The website and our services are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to a given project shall not exceed the total fees paid by you to Prinil for that project in the 12 months preceding the event giving rise to the claim.

In no event shall Prinil be liable for indirect, incidental, consequential, special, or punitive damages — including but not limited to lost profits, lost sales, lost data, loss of goodwill, or business interruption — even if advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless Prinil and its team members from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of: (a) your use of the delivered work, (b) any breach of these Terms, (c) any third-party assets or instructions you provided that infringe on the rights of others, or (d) any violation by you of applicable law or platform policy.

14. Portfolio & Marketing Use

By default, Prinil reserves the right to display completed work in our portfolio, case studies, social media, and marketing materials. If you require confidentiality, please request a written NDA before work begins; an NDA fee may apply for large or sensitive engagements.

15. Acceptable Use of Our Website

When using prinil.com, you agree not to:

• Use the site for any unlawful purpose or to violate any laws.
• Attempt to gain unauthorized access to our systems, accounts, or data.
• Upload viruses, malware, or any code designed to disrupt the site.
• Scrape, crawl, or harvest data from the site except through publicly available means consistent with our robots.txt.
• Impersonate any person or entity or misrepresent your affiliation.
• Use the site to send spam, phishing messages, or unsolicited marketing.

16. Termination

We may suspend or terminate your access to the website or to in-progress projects at any time, with or without notice, if you breach these Terms or engage in conduct we reasonably believe is harmful to Prinil, our team, or other clients. Sections covering payment, IP, liability, indemnification, and governing law survive termination.

17. Governing Law & Disputes

These Terms are governed by the laws of Bangladesh, without regard to its conflict-of-law principles. Any disputes arising out of or in connection with these Terms shall first be resolved through good-faith negotiation. If negotiation fails, the parties agree to submit to the exclusive jurisdiction of the courts of Dhaka, Bangladesh — unless a different jurisdiction is required by mandatory consumer-protection law in your country of residence.

18. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify active clients by email. Continued use of the website or our services after changes are posted constitutes acceptance of the revised Terms.